Full St3am Ahead Inc.
Service Agreement
Effective Date: [Insert Date]
This Service Agreement ("Agreement") is entered into by and between the caregiver ("Caregiver"), the family ("Family"), and Full St3am Ahead Inc. ("Platform"), a technology service provider facilitating connections between Caregivers and Families for childcare and dementia care services.
1. Scope of Services
1.1 The Platform provides an online marketplace to facilitate the hiring of Caregivers for the care of children and adults with dementia.
1.2 The Platform does not employ Caregivers but provides a system for Families to find, book, and review Caregivers.
1.3 The Platform reserves the right to monitor and oversee interactions between Caregivers and Families but is not responsible for the services rendered.
2. Responsibilities of Caregivers
2.1 Caregivers must complete a background check and verification process before providing services through the Platform.
2.2 Caregivers must act professionally and provide safe, compassionate, and responsible care.
2.3 Caregivers are independent contractors and not employees of the Platform.
2.4 Caregivers are responsible for setting their rates, availability, and terms of service within Platform guidelines.
3. Responsibilities of Families
3.1 Families must provide accurate and truthful information regarding their care needs.
3.2 Families must compensate Caregivers in accordance with the agreed-upon rates and terms.
3.3 Families must ensure a safe and respectful environment for Caregivers.
3.4 Families agree to report any concerns or misconduct to the Platform immediately.
4. Payment and Fees
4.1 Payments are processed through the Platform’s secure payment system.
4.2 The Platform charges a service fee for facilitating transactions.
4.3 Refunds and cancellations are subject to the Platform’s policies and the agreement between the Family and Caregiver.
5. Liability and Dispute Resolution
5.1 The Platform is not liable for any direct, indirect, or incidental damages resulting from the use of services.
5.2 Disputes between Families and Caregivers should first be attempted to be resolved through mutual discussion.
5.3 If a resolution cannot be reached, the Platform may mediate but is not obligated to provide a final resolution.
6. Code of Conduct
6.1 All users must treat each other with respect and professionalism.
6.2 Any form of discrimination, harassment, or abuse will result in immediate termination from the Platform.
6.3 The Platform reserves the right to remove users for violations of the Code of Conduct.
7. Privacy and Confidentiality
7.1 Users agree not to share or misuse personal information obtained through the Platform.
7.2 The Platform collects and stores data in accordance with its Privacy Policy.
8. Termination and Amendments
8.1 The Platform reserves the right to suspend or terminate accounts for violations of this Agreement.
8.2 The Platform may update this Agreement at any time with notice to users.
By using the Platform, all parties agree to the terms and conditions outlined above.
