Full St3am Ahead Inc.

Privacy Policy

1. Introduction:

Full St3am Ahead Inc. ("FSA," "we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, "the Platform"). By using the Platform, you consent to the practices described in this Privacy Policy.

2. Information We Collect:

Information You Provide Directly:
•      Account Information: Name, email address, phone number, postal code, and profile information.
•     Payment Information: Credit card details or other payment information (processed by third-party payment processors).
•     Background Check and Certification Information: Driver's license, passport, police check, first aid certification, and other required documents.
•     Daycare Information: Daycare name, address, available spots, and contact information.
•     Daycare interest list information: Name, address, postal code, number of children, and desired start date.
•     Communications: Correspondence with us, including customer support inquiries.

Information We Collect Automatically:
•      Usage Data: Information about how you use the Platform, including app usage, pages visited, and features used.
•      Device Information: IP address, device type, operating system, and browser type.
•      Location Information: If you enable location services, we may collect your device's location.
•      Cookies and Tracking Technologies: We may use cookies and similar technologies to collect information about your browsing activities.

3. How We Use Your Information:

•      To provide and maintain the Platform.
•      To process payments and manage accounts.
•      To conduct background checks and verify certifications.
•      To connect parents with Mom Helpers and daycares.
•      To communicate with you, including sending notifications and updates.
•      To improve and personalize your experience.
•      To analyze usage data and trends.
•      To comply with legal obligations.
•      To compile the daycare spot interest list, and notify users of available spots.
•      To allow daycares to advertise available spots.

4. Disclosure of Your Information:

•     Mom Helpers and Parents: We share necessary information between parents and Mom Helpers to facilitate service provision.
•     Daycares and Parents: We share necessary information between parents and daycares to facilitate service provision.
•     Third-Party Service Providers: We may share information with third-party service providers that assist us with payment processing, background checks, data analysis, and other services.
•     Legal Compliance: We may disclose information if required by law or to protect our rights.
•     Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Security:

•     We implement reasonable security measures to protect your information.
•     However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention:

We retain your information for as long as necessary to provide services and comply with legal obligations.

7. Your Rights:

•     You may access, correct, or delete your personal information by accessing your account settings or contacting us.
•     You may opt out of receiving promotional communications.
•     You may request information on how your data is being used.
•     Canadian users have specific rights under PIPEDA, and provincial privacy laws.

8. Children's Privacy:

The Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Platform.

10. Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at: service@fullst3am.com.

Key Considerations for Canadian Privacy:

•     PIPEDA Compliance: Ensure your practices comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws.
•     Consent: Obtain clear and informed consent for the collection, use, and disclosure of personal information.
•     Data Minimization: Only collect the personal information that is necessary for the identified purposes.
•     Data Security: Implement appropriate safeguards to protect personal information from unauthorized access, use, or disclosure.
•     Accountability: Designate a privacy officer responsible for overseeing compliance with privacy laws.
•     Cross-Border Transfers: If transferring personal information outside of Canada, ensure appropriate safeguards are in place.